Terms of service

1. Who we are

WorkOnlineJob ("we", "us") is an online marketplace where employers post small paid tasks and workers complete them. We operate from [COMPANY ADDRESS] and can be reached at [SUPPORT EMAIL].

We are a marketplace and a payment-holding service for the jobs posted on it. We are not your employer, and we are not a bank. We do not do the work and we do not commission it.

2. Your account

• You must be at least 18 years old.
• One person, one account. Give real details — we pay money out against them.
• Keep your password private. You are responsible for what happens on your account.
• The M-Pesa number on your account must be yours. We pay workers only to that number.

3. Rules for workers

You never pay us anything. Joining is free, taking a task is free, and being paid is free.

• Read the instructions and the pay before you accept a task.
• Do the work yourself. Do not submit copied, automated or faked work.
• Submit before the deadline shown on the job.
• Only approved work is paid. Rejected work is not paid.

4. Rules for employers

• Describe the task clearly, including what counts as acceptable work.
• A job only goes live once you have funded it in full.
• Review submissions within the review window shown on the job.
• You may reject work, but you must give a reason the worker can read.
• Do not reject work you intend to use. That is grounds for account closure.

5. Escrow and release of money

When you fund a job, the money leaves your M-Pesa and is held by us in escrow for that job. It is recorded against the job, not spent by us.

Money leaves escrow in exactly three ways:

• Approval. You approve a submission. The worker's pay is released to their WorkOnlineJob wallet straight away.
• Automatic approval. If you do not review a submission within the review window shown on the job, it is treated as approved and the worker is paid. This protects workers from being left waiting.
• Return to you. Pay for slots nobody completed, and pay for work you rejected with a reason, returns to your WorkOnlineJob wallet when the job closes.

6. Fees

• Workers: no fees. Not to join, not per task, not to withdraw earnings.
• Employers: a commission on each job. It is currently 10% of the worker pay on the job, and is always itemised on screen before you pay. We will tell you before we change it.
• M-Pesa may charge its own transaction cost. That is Safaricom's charge, not ours, and it is shown before you confirm.

7. Withdrawals

Approved pay sits in your WorkOnlineJob wallet until you ask for it. You can withdraw to the M-Pesa number on your account once your available balance reaches the minimum, currently KES 100. The current minimum is always shown in your wallet.

We may hold a withdrawal while we check it if the account shows signs of fraud, a duplicate identity, or work that breaks these terms. If we hold one, we will tell you why.

8. Refunds and cancellations

• Before any work is submitted — cancel the job and the full escrow amount, less our commission on the part already spent (none, if no work was approved), returns to your wallet.
• Part way through — approved work is paid; the rest returns to your wallet.
• Worker side — once work is approved, that payment is final. We do not claw it back from a worker because an employer changed their mind.
• Wallet balances can be withdrawn to M-Pesa. We do not refund to the original M-Pesa transaction.

9. Disputes

If a worker thinks a rejection was unfair, or an employer thinks a submission was faked, either side can contact support within 7 days. We look at the job instructions and the submission, and we decide. Our decision is how the escrow for that submission is settled.

We are not a court. For anything beyond the escrow for that job, the two sides deal with each other.

10. What is not allowed

• Tasks that are illegal, dishonest or harmful — fake reviews, fake accounts, spam, harassment, anything sexual, anything involving minors.
• Tasks that ask a worker to pay money, send money, or share an M-Pesa PIN, password or ID document.
• Multiple accounts, bots, or scripts used to claim tasks.
• Taking contact details from the platform to arrange work off-platform, then avoiding our escrow.
• Asking anyone for payment in exchange for work on WorkOnlineJob. We never do this, and nor may you.

11. Suspension and closing accounts

We can suspend or close an account that breaks these terms. If we do, money already earned and legitimately owed to you stays yours and can be withdrawn. We may hold funds we believe came from fraud while we investigate.

You can close your own account at any time. Withdraw your balance first.

12. What we do not promise

• We do not promise earnings. There may be few tasks, or none, that suit you. Nothing on this site is an income guarantee.
• We do not promise that any job will be posted, filled, or approved.
• We do not guarantee the quality of work, or the behaviour of any employer or worker.
• The service may be unavailable at times. M-Pesa outages are outside our control.
• To the extent the law allows, our liability to you is limited to the amount held in escrow or in your wallet on the job concerned.

13. Changes and law

We may update these terms. If a change matters to you — fees, escrow, payouts — we will tell you before it takes effect. Continuing to use the platform after that means you accept the change.

These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over any dispute about them.

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Last updated: [DATE] · Questions? Contact support · See also the Privacy notice.